Welcome to our Support Centre ‎

Please note:

All cryptocurrency transactions are irreversible, non-refundable and near-untraceable. A QR Code of a cryptocurrency wallet address such as Bitcoin is not linked to a personal identity or geographic location - online or offline. Therefore, all Localcoin transactions are final and non-refundable [see Localcoin's Terms of Service §2,3 & 13].

Firstly, we recommend you take the following actions as soon as possible:

1. Report the scam to your local police station. You will need to file a police report, providing details of the incident. We have provided transaction information below to assist you in that process.
   Report the incident to the Anti-Deception Coordination Centre (ADCC), a division of the Hong Kong Police Force. You can contact their 24-hour Anti-Scam Helpline at 18222. For more information, visit the ADCC’s website.
2. If you have disclosed your personal identification information (such as your HKID number), you should report the theft to the Immigration Department by contacting the Report Centre on 2824 6111. For more information, see their website here - https://www.immd.gov.hk/.
3. If you sent money via traditional financial channels (such as a bank transfer or remittance service), report the incident to your financial institution (e.g., your bank, Western Union, MoneyGram, etc.) immediately.
4. If applicable – Notify the platform where the scam occurred. This could be a gaming site, dating site, or job site.

Next, please contact our Support Team and include:

1. A written statement containing a detailed description of what happened to you (who contacted you, what did they say, what were you asked to do, etc.);
2. A reference to your transaction. Ideally the Transaction ID is the easiest way to locate your transaction which is found on the receipt. If you do not have this, please provide a description of the date, time, location, and amount of the transaction. 
3. Any screenshots of the individual(s) who contacted you. This can be a screenshot of the text messages they sent you or conversations via email.

We will contact you with any follow-up questions we may have regarding this situation.

Do not pay other companies or private investigators to return any lost funds to you, these are also common scams that operate to extract more money from scam victims. Only go to your local Police for assistance in retrieving funds lost to a scam / fraud.