Welcome to our Support Centre ‎

Firstly, we recommend you take the following actions as soon as possible:

1. Report the scam to your local police station. You will need to file a police report, providing details of the incident. We have provided transaction information below to assist you in that process.
   Report the incident to the Anti-Deception Coordination Centre (ADCC), a division of the Hong Kong Police Force. You can contact their 24-hour Anti-Scam Helpline at 18222. For more information, visit the ADCC’s website.
2. If you have disclosed your personal identification information (such as your HKID number), you should report the theft to the Immigration Department by contacting the Report Centre on 2824 6111. For more information, see their website here: https://www.immd.gov.hk/.
3. If you sent money via traditional financial channels (such as a bank transfer or remittance service), report the incident to your financial institution (e.g., your bank, Western Union, MoneyGram, etc.) immediately.
4. If applicable – Notify the platform where the scam occurred. This could be a gaming site, dating site, or job site.

Requesting Your Transaction Information

To help support a police investigation, please complete and submit our fraud report form.

Once you submit the form, our team will review your information and email you within the next hour with your transaction history and any other available information that may assist with the investigation.

You can then share this information with the police to help support your report.

Do not pay other companies or private investigators to return any lost funds to you; these are also common scams that operate to extract more money from scam victims. Only go to your local Police for assistance in retrieving funds lost to a scam/fraud.