Welcome to our Support Centre ‎

Although transaction failures are uncommon, they can occasionally occur when completing a transaction. If your transaction fails, don't worry — our system records the transaction details so our Support Team can investigate and assist you.

What happens next?

In some cases, our Support Team may be able to retry your transaction. We may contact you to confirm your transaction details or request additional information before attempting to process it again.

If you prefer to cancel the transaction and request a refund in fiat currency, please contact our Support Team.

How do I get help?

Whether you'd like us to retry your transaction or request a refund, please contact our Support Team.

We aim to retry eligible transactions by the following business day. Please note that additional information or verification may be required to process your transaction or refund.

Our Support Team will guide you through the next steps.