Why Am I Not Receiving My OTP?
If you’re not receiving your One-Time Passcode (OTP) by text message (SMS), it may be due to a technical issue. For example, your mobile carrier may be blocking messages from being delivered to your phone.
If you see a “Text start” message on the ATM screen or receive an error related to this message, please refer to our article on the “Text Start” issue for instructions.
How to Fix OTP Issues
If you haven’t received your OTP by SMS, try the following steps:
1. Request a Voice Call
Wait for the “Request Voice Call” option to appear on the ATM screen, near the on-screen number pad.
Once the option appears, select it to receive an automated phone call that will provide your OTP verbally.
2. Text “START” to Our Phone Number
If you still haven’t received your OTP, try texting START to +1 (289) 301-8188.
3. Contact Our Support Team
If you’re still unable to receive your OTP after trying the steps above, please contact our Support Team for further assistance.
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